Measures being taken to ensure your safety due to Covid-19
The Rectory Lacock reopened on Mon 6 Jul 20.
We pride ourselves on good personal service, ensuring a warm welcome to every customer, however, the current situation has meant that we have had to revise our approach. We hope that this will be understood and welcomed in the interests of everyone's safety. The additional measures listed below have been put in place for the safety of all our guests and staff.
- Prior to your arrival the cottage will be cleaned to a high standard including the extensive use of anti-bacterial cleaning products. An Electrostatic Sprayer will be used throughout the cottage for your safety. As a result, no late check-outs or early check-ins will be available until further notice.
- Windows will be left open to encourage fresh airflow.
- All bed linen and towels are, and will continue to be, professionally laundered.
- Check-in will be completed via a key safe. Details will be sent via email to customers prior to arrival.
- Customers are not to invite any friends or family, who are not staying in the cottages, on to The Rectory Lacock site.
- All non-essential items such as cushions, DVDs, magazines, books have been removed from the cottages to reduce the risk of contamination.
- Our welcome folder has been removed; however, a copy of our welcome folder can be emailed to you on request.
- A sealed pack of Tea/Coffee/Milk and Sugar will be provided for your convenience.#
- All payments will be made online using our online payment system to avoid unnecessary contact.
- Despite the government relaxing the 2m rule please be aware that many people are not comfortable with that relaxation and we ask that you retain a 2m distance from our other guests and staff which is entirely achievable due to the layout of the premises.
If you suspect that you may be displaying signs of the Covid-19 virus while staying in our accommodation, please inform us via email: email@example.com or telephone on 01249 730335 (leave a message if we are not in). You must immediately self-isolate to minimise any risk of transmission, returning home if possible. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing.” All guests and staff will be made aware of the situation with immediate effect. Unfortunately, if the guest cannot return home, the guest will be expected to pay for the accommodation until they are able to reasonably leave.
We hope that all of this is over cautious and that you have a comfortable and enjoyable stay in our cottages. Please rest assured that your safety is of paramount importance to us.
Helen and Wyatt